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Your Feedback

Your feedback is really important to us. Here are some ways we’ll us it. 

  • It will help us improve the way we work with you. We want to do the best job we can to help you get the help and support you need. 
  • We’ll use what you tell us to talk to other services that help young people, so they also know what you want or need from them. 
  • We’ll use your feedback to tell other young people what you’ve found useful. That way they too can benefit from what you tell us. 

You can give us feedback using this website, completing a feedback questionnaire or by talking to us. 

Here's what we've done with some of your feedback

We’ve developed a “Parent Information Event” about how people can more effectively get your views. We talk about a huge range of different ways adults can find out what you think and want. We stress how its really important that they give you feedback after meetings so you know what’s happening. We ask them to explain when and why things can’t be changed in the way you want them to be, so you are better informed. 

We can work with you in different ways, including face to face. We always ask how you would prefer to talk to us.

We work with the professionals around you, like your teachers or family support workers, to make sure you are always invited to at least part of the meeting.

We can help you prepare for meetings. We’ll always encourage you to say things yourself if you feel able, but we fully understand if you’d prefer us to talk on your behalf. If you’d like us to talk we always agree with you what we’ll say before saying it. 

We have information on preparing for meetings. We’ve also supported young people think about how they can phrase things to be polite, while also being honest. We can help you practice what you want to say ahead of a meeting.

We work closely with our managers, Sue and Amy, to tell the right people in the local authority (Devon County Council) the sort of things young people are happy or unhappy with. Our feedback to them is anonymous, so no one can be identified. We work hard to get your voice heard by people who make some of the decisions about what happens in schools, in local services as well as some health services here in Devon. This is called strategic feedback. 

Page reviewed: April 2024
Page due for review: April 2026

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