Going to mediation

Mediation is a discussion, led and supported by someone independent, impartial and non-judgmental. It aims to empower two parties who disagree with each other to work together to find a solution.

Discussions happen at a meeting, either in person or online. You can take someone along to support you. Someone from the local authority will be at the meeting and sometimes people from other organisations or services also go along too. This could be someone from your child’s school or college or a key professional who supports your child. If the mediation will include discussions about the health part of the EHC plan, it may also involve the local health authority. In Devon that is One Devon, the Integrated Care Board (ICB).

Parents and young people aged 16 and over have a right to mediation in certain situations.

Mediation is voluntary for you – you don’t have to go. Mediation is less formal than going to the SEND tribunal to appeal. It doesn’t cost anything for you to use and you don’t need to be represented by a solicitor or lawyer.

Important to know

At it’s heart, SEND mediation is about getting the best outcomes for your child or young person. It’s sometimes easy for that to get lost if there are strong feelings and lots of disagreement. Make sure your child’s views are shared as part of the mediation. There is information about how to do that on our website, or you can contact the team at DIAS. We have children and young people’s workers who can work directly with your child or young person to get and share their views.

Mediation is specifically for parent carers and young people who disagree with decisions made about parts of the EHC plan process.

You can go to mediation about one or more parts of an EHC plan:

• education and/or
• health, and/ or
• social care.

Unlike appealing to the SEND tribunal, you can go to mediation about just the health or social care parts of an EHC plan. There doesn’t have to be discussion about the education part as well.

You can go to mediation about a wide range of decisions, including those that are about where your child is educated (section I of an EHC plan) only. You can go to mediation if the local authority has:

• decided not to carry out an EHC needs assessment or reassessment
• decided not to issue an EHC plan
• issued a final EHC plan or amended plan and you disagree with parts of the content
• decided not to change (amend) an EHC plan 
• decided to end (cease) an EHC plan.

Thinking about mediation

If you want to appeal to the SEND tribunal, you should usually have at least thought about mediation before you register the appeal. You don’t have to go to mediation first, you just need to have thought about it.

You can go to mediation and then not appeal to the SEND Tribunal. Some parents come to an agreement with the local authority or health beard at mediation. Or they come to a compromise they are comfortable with, and don’t need to appeal. Some parents try mediation but decide that appealing to the SEND tribunal is something they do not want to do.

If your child is over 16, and they have the capacity to make the decision to go to mediation, then they have the right to do it. That means you can support them, but they are the person asking for and doing the mediation.

By law, the local authority and/or Integrated Care Board (ICB) cannot refuse to go to mediation if you, or your young person, ask for it. They cannot make you go to another type of meeting beforehand either.

It’s really important to involve your child or young person in the mediation if possible. Some young people go to the mediation meeting and talk about what they want and need. If your child or young person does not want to go, or they are not able to, then it’s still important to find out their views and share these at the meeting.

You can find out more about appealing to the SEND tribunal.

Deciding whether to go to mediation, or not

You, or your young person, are the only ones who can decide whether to go to mediation or not.

These are some of the things to consider:

• If you haven’t been able to talk to local authority or ICB staff about why they made the decision they did, then mediation can be helpful. You will be able to ask questions and explore the decision they made.
• Mediation can help you to understand the local authority’s views and that can be useful, especially if you decide to appeal to the SEND tribunal.
• The local authority or ICB will be looking for extra or new evidence, as they made their decision based on what they already know. Unless they find out more during the mediation, they are unlikely to change that decision.
• If you have already had lots of discussion with the local authority or ICB, and have not been able to agree, then you may decide that mediation is unlikely to work.
• If you’re not sure whether you want to appeal at the SEND tribunal, going to mediation can give you more time to think about it as an option.
• It can take months to have your appeal heard at the SEND Tribunal. Many parents feel that mediation is worth a try first, as it could resolve things more quickly.
• Sometimes it’s possible to agree some, but not all, of the issues at mediation and that can still help. Any changes agreed at mediation can be included in an updated ‘working document’ of the EHC plan. That can be used in an appeal.
• Sometimes mediation can help to change the situation for your child, even if the plan itself does not change. For example, the local or health authority might agree that an assessment is needed or agree to give funds to the school for extra support.

Whatever you or your young person decide to do, you or they will need to call Global Mediation and talk to them about mediation.  Global Mediation are the company that Devon County Council use for mediation. When you contact them, they will talk to you about mediation and what it means.

If you have decided to mediate

If you decide to go ahead with mediation, you will need to tell Global Mediation what you want to discuss. You will also need to get in touch with your caseworker at the SEND Statutory Team and tell them you want to go to mediation and what you want to mediate about. If you want to mediate about the health part of the EHC plan, your caseworker should get in touch directly with the relevant staff at One Devon, the Integrated Care Board in Devon.

A mediation meeting about the education or social care part of the EHC plan must be arranged within 30 days from when you tell the local authority you want to go to mediation. If the mediation is about the health part of the plan only, the Integrated Care Board has 30 days to arrange the meeting, starting from when the local authority tells the ICB what the mediation issues are.

If the mediation is not arranged within 30 days, then a mediation certificate can still be issued, and mediation can be arranged to take place after any appeal has been registered with the SEND tribunal.

If you decide not to mediate

Some parents don’t want to go to mediation but instead want to go straight to an appeal. If that is the case for you, when you contact Global Mediation, tell them you’ve decided not to try mediation. They will send you a mediation certificate. You will need that to register your appeal – you cannot register without it.

The mediation certificate should be sent to you within three working days of you saying you do not want to go to mediation. If you haven’t had the certificate within that time, check your junk email folder. If it’s not there, contact Global Mediation directly with your reference number.

Important to know

If you want to register an appeal, you must contact Global Mediation within two months from the date of the letter from the local authority, giving their final written decision.

You do not have to consider mediation at all if you only want to appeal about the place where your child goes to nursery, school or college (section I). However, if you are appealing section I only, you can still ask for mediation if you would like it. 

You should be told at least five working days before the mediation meeting when and where it will be held. Most mediation meetings are online (virtual), but you can ask for, and should get, a face-to-face meeting if you want one.

Before the mediation meeting, the mediator will ask you for quite a bit of information. This is to help them decide:

• who needs to be there
• what the main issues are
• what the disagreement is about

The mediator will also try and get the views of your child or young person.

Being well prepared for the meeting can really help. If you know what you want to say and you are clear about what you’re asking for and why, it will help you feel confident and stay focused.

Here are some tips for preparing well.

• Gather, and take with you, any evidence you have that backs up your points. That could be things like reports, emails from professionals, examples of incidents that have happened, assessments or progress reports.
• If you have any new information to share, either send the information to the local authority and/or ICB staff before the meeting or take copies with you.
• Think about the reasons why the local authority or ICB might have made their decision and gather any evidence or questions you have about that. For example, if the local authority is saying that school can meet your child’s need without an EHC plan. You might have evidence about suspensions or evidence which shows your child is struggling despite extra support.
• Decide whether you want to ask a professional to be at the meeting, to support what you are saying. Some parents invite the school Special Educational Needs Co-ordinator (SENCO) or another professional that’s involved with their child. If the professional you have asked cannot go to the meeting, ask them to write a statement that can be shared before or at the meeting. Tell the mediator beforehand if a professional is coming.
• Think about whether you want to ask someone to come to the mediation as a supporter. Many parents find situations like these difficult, and it can often help to have someone there for moral support or to help you make decisions. That could be a friend or family member. Sometimes DiAS staff and volunteers are able to support at mediation meetings. Tell the mediator if you’re bringing a supporter with you.
• If you have an EHC plan, read it thoroughly. Make clear notes about any areas you disagree with and why.

The aim of the mediation meeting is for there to be a discussion about the decisions you disagree about. Ideally, that discussion would lead to an agreement within the meeting itself. If there is an agreement, that may mean either:

• you decide to accept the local authority or ICB decision, or
• they agree to what you are asking for, in part or completely.

Some mediation meetings end with very little or no agreement.

Everything that is talked about at the mediation meeting is confidential. That means you cannot talk about what was discussed in the meeting with anyone who was not there. It also means that you cannot discuss it at the SEND tribunal, if you decide to go on and appeal. 

The meeting is run by an independent mediator. That means they don’t take sides, judge anyone or give advice. They are there to help everyone talk and explore options and will try and keep things informal and relaxed. The mediator will have some knowledge about SEND law.

The mediator will introduce everyone, give an overview of the issues and make sure the meeting runs as smoothly as possible. You will be asked to read and sign an agreement at the start to say you will listen to others and be considerate.

You can take notes during the meeting, but you will need to destroy them before you leave. Sometimes discussions can get stressful, heated or uncomfortable. If that happens, some parents find it helpful to take a break. Ask the mediator if you want to do that.

Making decisions in the meeting

The SEND Code of Practice is the legal guidance for local authorities and others about SEND issues. It says, “the local authority and health commissioner representative(s) should be sufficiently senior and have the authority to be able to make decisions during the mediation session.” That means that by law, the person from the local authority or ICB should be able to decide, during the meeting, about issues such as whether to do an EHC needs assessment or change the content of a plan.

If there is a decision-maker at the meeting, and there has been agreement about any or all of the issues, the mediator will produce a Mediation Agreement. This as a contract between you and the local authority or Integrated Care Board. It means they must do what they have agreed to, within the Mediation Agreement.

If at all possible, leave the mediation meeting with a clear, signed agreement, which includes any timescales, such as when actions should be done by. If you’re not given a mediation agreement at the meeting, then before you leave you should ask the mediator to confirm they will issue one. Ask them when they will be able to get this to you.

In reality, there isn’t always someone at the meeting with the power to make a decision there and then. Sometimes, the person from the local authority or ICB says they need to discuss things with senior staff after the meeting. Or, they might say they need to go back to the panel that made the decision and ask them to reconsider. If that happens, ask when that is going to take place, and when you will know the outcome. If you can, get that timescale agreed to and written down.

If you cannot come to an agreement at mediation, it’s worth asking the person from the local authority or ICB what is needed in order for them to agree to what you are asking for. That can be useful information, as it may give you something to work towards or change.

Whether you’ve been able to agree or not, the mediator will issue a certificate within three days of the meeting. That says you have taken part in mediation.  You can then register an appeal to the SEND tribunal if you wish.

If the local authority or ICB has agreed to what you asked for, you will need to make sure that they do what was agreed, by the time that was agreed. There are legal timescales that they must stick to, and these depend on what the decision was about and what you have agreed. You can find out what these are on IPSEA website.

The law says that if the local authority or ICB agree to do something at mediation, then they must do it. If they don’t, IPSEA have a letter you can use to complain.

Important to know: Your right of appeal

You have one month from the date on the mediation letter to register an appeal at the SEND tribunal. Make a note of when that is. You do not have to go on to appeal, but if you do want to, it’s important to not lose your right to that appeal.

Sometimes it can take more than a month for the local authority or ICB to do whatever was agreed at the meeting.  Tell the mediator and the local authority or ICB that you don’t want to lose your right of appeal. Ask for any work that is being done by them to be completed before the end of the month after mediation. If it looks like it will take longer than a month, then you can agree to that if you wish, or you can still go on and register an appeal.

After some support to prepare, most parents feel able to go to a mediation meeting on their own or with a friend or family member. For a small number of parents, we may arrange support at the meeting itself from a DiAS officer or volunteer, if it’s needed.

We can help you to:

• think about the evidence you may need to support your case
• understand what you need to do and when, and what the local authority should be doing
• understand what will happen at the mediation and what you can expect
• work with the local authority or ICB if there is a chance to resolve things before getting to the mediation.