If you're a parent carer or young person, and you need advice or support, there are two main ways to get in touch with us.
Fill in our form
If you need advice about a special educational needs issue, please click on the link and fill out the form.
We ask you for specific information about the issue you need help with today, so that we can give you the right support in the right way.
You can ask a professional to fill the form out with you.
Phone us
Call our helpline on 01392 383080.
Calls will be answered between 10am and 3pm Monday to Friday, or you can leave a message outside of these times.
It will help you get the most from the call if you’re specific about what you need help with today. As much as we can, we aim to give you the advice you need there and then.
You can email us for all other types of enquiry
Email us
For quick queries, volunteering, signposting or ordering resources:
devonias@devon.gov.uk.
For feedback or questions about our information resources, such as our website and publications, or for parent training:
sarah.e.smith@devon.gov.uk
Please note
We always do our best to help you as soon as we can, but we aren’t a crisis or emergency service! We know that sometimes things happen very quickly, for example, if a child is permanently excluded. If you need to speak to us urgently, we will do our best to speak to you as soon as we can. In the meantime, we’ll try and give you information that tells you what you need to do next.
The helpline at Contact
Contact is a national charity for families with disabled children.
They also have a free helpline for parents and carers where you can get information and advice about special educational needs.
Contact also produce a range of publications and other resources about SEND.
Helpline
0808 808 3555
9.30am-5pm, Monday-Friday.
Press 1, to speak to an education adviser, press 2 for all other helpline enquires.
Email: helpline@contact.org.uk
Website: www.contact.org.uk