We have improved our telephone and email enquiry service!

We value all the feedback we get from people using our services and are always looking for ways to make things better. So, you may notice if you contact us that we’re doing things a little bit differently.  

To help more families get the expert advice they need, when they need it, while at the same time keeping waiting times down, we have introduced a new helpline system. This means that when you call the enquiry line, or send a message in, one of our experienced and knowledgeable team will be on hand to deal with your enquiry. They use a solutions focused approach to help you find a clear and positive way forward with the issue you have that day.

You can come back to us whenever you need advice which means you:

• can focus on what you need that day, without trying to deal with every issue or having to tell us everything and
• have a clear plan and the information you need to take your next step.

Remember that our website is always available and it’s a great place to go before you get in touch. Our information is based on the questions parents ask, and we have recently updated our site to make it even more relevant, user friendly and clear.

The enquiry line is open 10am-3pm Monday to Friday and our web contact form is available 24/7.