We are looking to recruit an Information and Advice Triage Officer to join the team at DiAS.
The role is part-time (18.5 hours per week), permanent and based in Exeter.
DiAS is the Devon Information Advice and Support service for children and young people with special educational needs and disabilities (SEND).
In this role, you’ll be the first point of contact for parents, carers, children and young people (CYP) who contact the service. You will listen, ask questions and then use a solutions-focused approach to give impartial information and advice. Our aim is to help families feel empowered and understood and to help them take part effectively in decision-making.
We are a strong and supportive team with a wide range of backgrounds and experience. We’re looking for a new team member who is highly organised, with excellent communication skills. You will also need to be able to show empathy and diplomacy, and to interact sensitively with parent carers and young people. You will have good listening skills too and be able to take complex information and make it understandable and usable for a lay audience.
If this sounds like you, find out more about the role on the Devon Jobs website.
The closing date is 14 January 2024.